How do I file a consumer complaint in India?
Under the Consumer Protection Act 2019, you can file a consumer complaint online through the e-Daakhil portal (edaakhil.nic.in) or in person at the District, State or National Consumer Commission, depending on the claim value. First send the company a written complaint; if unresolved, file with the relevant commission within 2 years of the cause of action, paying a small fee.
1Which forum
District Commission for claims up to ₹50 lakh, State Commission for ₹50 lakh–₹2 crore, and National Commission above ₹2 crore. You can file where you live, work, or where the cause arose.
2The process
Send a written complaint to the seller/service provider first. If unresolved, file on e-Daakhil with your complaint, evidence (bills, communication) and the fee, within 2 years. You can represent yourself — a lawyer isn't mandatory.
Frequently asked questions
Do I need a lawyer to file a consumer complaint?
No — consumer forums are designed for self-representation. You can file on e-Daakhil and argue your own case; many complainants do without a lawyer.
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General information for AY 2026-27, not professional advice. Laws change with each Finance Act, notification or amendment and depend on your specific facts — verify the current position with a licensed CA or advocate before acting.